A higher standard. Built on consistency. The 0.1% standard
The 0.1% Standard is how we operate — every day, with every customer. It’s a commitment to doing the right thing consistently: accurate advice, no shortcuts, and long‑term support.
For over 20 years, family‑owned Lakeshore Pools & Hot Tubs has built its reputation through consistent service excellence, now reflected in a 4.9‑star Google rating backed by over 240 five‑star reviews.
That is The 0.1% Standard.
What is The 0.1% Standard?
It’s simple: do the right thing — consistently.
Not once in a while. Not when it’s convenient. Every time.
In practice, that means:
- Accuracy over shortcuts
- Long‑term trust over quick wins
- Every interaction should be review‑worthy
There’s also a personal test behind every recommendation we make:
- We treat your pool or hot tub like it’s our own.
- If we’re doing a liner job, we treat it like it’s our mom or dad’s pool — because that’s the level of care it deserves.
- We won’t sell you anything we wouldn’t confidently recommend to our own family.
Built in Mississauga. Built on trust.
Since 2004, Lakeshore Pools & Hot Tubs has helped pool and hot tub owners across Mississauga and surrounding communities with a focus on radical honesty and technical precision.
We’re not a big‑box warehouse. We’re a family‑owned business, rooted in Port Credit, built on long‑term relationships and real follow‑through.
Our reputation isn’t abstract — it’s personal. And we protect it one customer at a time.
Radical honesty — even when it costs us
Radical honesty means we’d rather give you the correct answer than sell you the wrong thing.
It means we’d rather verify the real problem than guess and replace parts blindly.
Here’s what that looks like in real life:
- If a repair is possible, we’ll tell you — even if a replacement would be the easier sale.
- If the “popular answer” is wrong for your situation, we’ll say that too — and explain why.
- If we don’t know something in the moment, we don’t bluff. We check, we confirm, and we get you the right answer.
That’s the Lakeshore Pools & Hot Tubs “family standard.”
This is why customers so often describe our service as straightforward and trustworthy — because the goal isn’t to sell the biggest solution. It’s to solve the problem properly.
In the long run, radical honesty saves people money, prevents repeat problems, and builds trust — which is exactly what the 0.1% Standard is built on.
Proof lives in the community
Proof lives in the community
A reputation like this isn’t built in a season. It’s built over more than 20 years, through thousands of small decisions done the right way.
- Near‑perfect 4.9‑star Google rating
- 240+ five‑star reviews
Want to read the stories behind the standard? Visit our Testimonials page
How we uphold the 0.1% Standard
The standard shows up in how we test, how we recommend solutions, and how we support customers — whether you engage with us online, in the store, or through service.
Free water testing (fast, walk‑in)
We offer free water testing because clarity matters. No appointment needed. Most days it’s quick; during peak season it can take longer when everyone arrives at once. The goal is always the same: clear answers and a plan that makes sense.
The “Old School” testing standard (titration drop testing)
We use professional reagent drop testing (titration) — the tried‑and‑true method required for commercial standards — because accuracy and repeatability matter.
Real‑world experience, not textbook answers
Our advice comes from what actually works in real backyards. It’s backed by years of real‑world field experience and formal water chemistry training completed — so you get guidance rooted in both hands‑on practice and technical understanding.
Premium products mean proven products (BioGuard®)
We carry BioGuard® pool chemicals because they’re built to perform — and when paired with proper testing, the results speak for themselves.
Honestly, it’s rare to be excited about chemicals — but when you know you’re holding the stuff that actually works, helping people gets fun again. And we care because we know the customer will feel that same excitement when the water turns around and they can actually enjoy their backyard again.
Verify before you replace (Hayward salt cell testing)
We have an on‑site Hayward salt cell testing station so customers can confirm whether a Hayward cell is working before spending money on a replacement. That’s radical honesty in practice: verify first, replace second.
And if the test shows your cell is done, we carry Hayward replacement cells and will match you to the correct one so you can leave with a working solution.
Canadian‑made quality that fits the standard (Beachcomber)
The 0.1% Standard also applies to what we choose to sell. Our hot tubs are Canadian‑made for Canada — designed for our climate and built to hold up year after year. It’s the kind of product choice that matches the same “do it right” mindset we bring to service and water care.
The people you'll actually meet
When you engage Lakeshore Pools & Hot Tubs, you’re very likely to interact with the same core team customers mention in reviews:
- Robbie (Service Lead): repair‑first, efficiency‑focused, and known for fixing what can be fixed before recommending replacement.
- Nejla (Assistant Manager): water‑chemistry trained, detail‑driven, and known for remembering customers and their pool history — because details matter.
- Jared (Store Associate): patient, thorough, and known for walking customers through questions so recommendations are clear and repeatable.
They’re not just coworkers — they’re a team that takes pride in doing it properly.
What you can expect — every time
When you work with Lakeshore Pools & Hot Tubs, the 0.1% Standard means:
- Clear answers — not vague guesses
- The “why,” not just the “what”
- Solutions matched to the real problem (not the most expensive option)
- Advice you can trust — proven by our customers, not claims
- Support after the sale, not just during it
- Passion and pride in the work — because doing it right matters
Choose what you need today
No matter how you engage with us, the standard stays the same.
Shop Online
Chemicals, parts, accessories, and watercare products — shipped or ready for pickup.
Visit the Store
Bring in a water sample, talk to experienced staff, and leave with a clear plan.
Book Service
If something isn’t working, we’ll diagnose it properly and help you get back to enjoying your backyard.
Contact Us
Not sure what you need? Reach out — we’ll point you in the right direction.
