what people say... Customer Reviews
5.0
279
Lakeshore Pools and Hot Tubs
309 Lakeshore Rd E, Mississauga, ON L5G 1H3, Canada
Customer Reviews
Real stories from our community
Don’t just take our word for it — listen to your neighbours. These reviews come from pool and hot tub owners across Mississauga, Oakville, and Etobicoke, sharing what it’s like to work with Lakeshore Pools & Hot Tubs. For over 20 years, our reputation has been built by doing the right thing consistently: verifying the real problem, recommending the right fix, and standing behind the work.
The reviews below are shared publicly and written independently — offering a real look at what customers experience in our store, online, and on service calls.
The 0.1% Standard
For over 20 years, family‑owned Lakeshore Pools & Hot Tubs has built its reputation through consistent service excellence, now reflected in a 4.9‑star Google rating backed by over 240 five‑star reviews. That is The 0.1% Standard.
The 0.1% Standard (link pending)
What customers mention most often
- Repair‑first help (fix what can be fixed before replacing)
- Clear guidance (practical advice, no pressure)
- Fast response and follow‑through (communication people can count on)
- Real people (customers often mention the team by name)
Featured Reviews
Pool Liners & Pool Upgrades (Equipment + Safety Covers)
Pool liners are a major investment — and trust matters. A liner can hide what’s underneath, and shortcuts can be “covered up” in ways a homeowner will never see. That’s why our approach is simple: no shortcuts, no cover‑ups — do it properly. These reviews highlight clear communication, honesty, and workmanship you can trust.
Austin (Pool Liner Replacement)
- “Took the time to explain each step…”
- “Walked us through the colour options…”
- “Finished the installation ahead of schedule.”
Kevin (Pool Liner Replacement)
- “Coordinated everything seamlessly…”
- “Kept us informed throughout the entire process.”
- “Didn’t push unnecessary upgrades or try to upsell.”
Sunny (Pool Liner Replacement + Equipment Support)
- “Guided me on what to do…” during an unexpected liner issue
- “Had the liner ready before the long weekend.”
- “Verified equipment operation and water chemistry after refill.”
Hot Tub Sales & Expert Hot Tub Repair
Whether customers are buying a new hot tub or getting one running again, the experience they describe is consistent: honest advice, repair‑first service, and support that continues after the sale.
James (Hot Tub Repair)
- “Fixed our hot tub very quickly… running perfectly.”
- “Extremely fast… doesn’t milk the clock.”
- “Amazing service… great communication.”
Amy (Hot Tub Repair)
- “Able to get an appointment within days.”
- “Professional, knowledgeable and efficient.”
- “Fixed in an hour… honest and professional service.”
Brodie (New Hot Tub Purchase + Support)
- “Excellent with the sale, service, support and install.”
- “Not oversold or pushed at any point.”
- “After‑sales support is also great.”
Retail Store, Water Testing & Online Orders
For many customers, the first interaction is advice — in store or online. These reviews highlight accurate guidance, no‑pressure recommendations, and confidence buying parts or products knowing support is there if they need it.
Maryann (In‑Store Support & Advice)
- “Consistently provide excellent customer service.”
- “Extremely knowledgeable and happy to share their expertise.”
- “Highly recommend… for all your hot tub and pool needs.”
Vinicius (Retail Support & Product Selection)
- “Helped me choose the right product for my needs.”
- “Went above and beyond… to get the most out of it.”
- “Great attention to customer experience.”
Sra Family (Care Standard)
- “They genuinely care for your pool as if it were their own.”
More Reviews
Below you can explore more customer stories through our embedded reviews.
Other Reviews
“Without our beachcomber we would have to go south for the winter. Its minus 29 in the shade here!!!”
- Jeff Thompson
“The reason why I like Beachcomber, is because of the quality of their product and the fact that they stand behind their warranty. I know because I had a couple of minor problems with the tub and Peter and the boys got on it right away and fixed the problem.“
- Lionel Lachtin
“With two teenage sons and busy schedules, our Beachcomber Hot Tub is a wonderful family/friend meeting place to catch up and connect with one another. The seating for eight gives each of us lots of personal space and we’re “seeing” more of our friends than ever before!”
- The Cole Family
“Thank you for the prompt service you provided in locating and replacing the broken water line for my pool. I very much appreciate everything you did to get my pool up and running in a relative short time. Should I require any pool service in the future, your company will be my first choice!”
- The Rues
