We’re a small, family‑run business — not a faceless warehouse. Our goal is to make shipping and pickup as clear and straightforward as possible, so you know what to expect before you place an order.

We offer a mix of shipping and in‑store pickup options designed around the type of products we sell, where you’re located, and how items need to be handled. While we outline the general rules below, the checkout process will always show the exact shipping and pickup options available based on your location and the items in your cart.

If you ever have questions or need help before ordering, we’re always happy to help — just reach out.

Where We Ship

We ship orders within Canada only and do not ship to the United States.

Orders can be shipped to home addresses, businesses, and P.O. Boxes, and in‑store or curbside pickup is always available. Some oversized items or certain regions may have special handling or pickup‑only requirements, which will be clearly shown at checkout.

Exceptions & Special Shipping Cases

While the options above apply to most standard‑sized products, some items and regions require special handling.

Oversized or bulky items may have different shipping options or may be available for local pickup only. Additionally, certain remote or northern regions may not qualify for free or flat‑rate shipping.

Hot tub covers follow their own delivery rules and are outlined separately below.

The checkout process will always show the exact shipping and pickup options available based on your location and the items in your cart.

Hot Tub Cover Delivery

Hot tub covers require special handling and follow different delivery rules than standard products.

We offer hot tub cover delivery within two designated delivery zones, with the option for delivery only or delivery with removal of your old cover. Local pickup is also available for all cover orders.

Primary Zone

• Cover delivery (no removal): $75
• Cover delivery + removal: $150
• Local pickup

Secondary Zone

• Cover delivery (no removal): $95
• Cover delivery + removal: $170
• Local pickup

For addresses outside of these delivery zones, hot tub covers are available for local pickup only, or customers may contact the store for a delivery quote where applicable.

Hot tub covers do not qualify for standard shipping, flat‑rate shipping, or free‑shipping thresholds.

In‑Store & Curbside Pickup

We offer in‑store and curbside pickup on all orders, making it a fast and convenient option — especially for local customers or items that are better picked up in person.

Pickup orders are typically ready within 60 minutes during regular business hours. If there’s ever a delay or a question about your order, our team will contact you directly.

Pickup is always available, even when certain items or regions have limited shipping options.

When Will I Receive My Order?

For in‑stock items, we process orders as quickly as possible during regular business days and often ship the same day when orders are placed during store hours.

Order processing timing

• Weekday orders: typically processed the same day when received during business hours
• Weekend orders: orders placed Saturday or Sunday are usually processed when we reopen and are dropped off with the carrier shortly after

Winter hours (November–March)
During the winter season, we are closed on Mondays and Tuesdays. Orders placed during those closure days may not be processed until Wednesday. Carrier delivery estimates shown at checkout may not account for these closures.

Once an order is handed off to the carrier, delivery timelines are controlled by the carrier and should be treated as estimates. In rare cases — especially for urgent repair parts — we will do our best to accelerate processing when possible.

P.O. Boxes, Signatures & Delivery Responsibility

We can ship to P.O. Boxes, however delivery works differently than standard door‑to‑door shipments. If a parcel does not fit in the box, Canada Post may leave a pickup notice (paper or digital) and hold the parcel at the local post office or pickup location that services your box.

Some shipments may be delivered without a signature, depending on the carrier and service level. If tracking shows a package as delivered, it may have been left in a secure location or made available for pickup by the carrier.

Once an order is marked as delivered by the carrier, responsibility for the shipment transfers to the customer. We recommend keeping an eye on tracking updates and pickup notifications, especially for P.O. Box deliveries or unattended drop‑offs.

If you believe a delivery issue has occurred, please contact us as soon as possible and we’ll do our best to help guide you through next steps with the carrier.

Backorders & Out‑of‑Stock Items

Some products may sell quickly during peak season or may occasionally be on backorder.

If an item you order is not currently in stock, we will contact you directly to explain the situation and review your options before moving forward. Depending on the item and timing, you may choose to:

• wait and have all items shipped together once everything is available, or
• ship available items separately and receive the backordered item later

We’ll always walk through the options with you so you can decide what works best. Our goal is to keep you informed and avoid surprises.

Returns, Final Sale & Warranty

We want you to feel confident purchasing from us, and we also want to be clear about how returns and warranty situations are handled.

Returns & Return Requests

If you need to request a return, please contact us within the return window outlined on your receipt or invoice, where applicable. Items must be unused, in original condition, and returned with original packaging where applicable. We’ll walk you through the next steps once we understand the situation.

Some items may be subject to restocking fees or may not be eligible for return due to their nature or condition.

Final Sale Items

Pool chemicals are final sale and cannot be returned once purchased. This is due to safety, storage, and manufacturer handling requirements.

Certain special‑order, custom, or clearance items may also be final sale. If an item is final sale, this will be clearly communicated at the time of purchase.

Parts Returns

Electrical and mechanical parts must be uninstalled, unused, and in original packaging to be eligible for return. Once a part has been installed or shows signs of use, it is no longer eligible for return.

If you’re unsure whether a part is right for your application, we strongly recommend confirming compatibility with us before purchasing.

Warranty

Most products we sell are covered by manufacturer warranties, not in‑store warranties. If a warranty issue arises, we’ll help guide you through the manufacturer’s process and provide documentation or support where needed.

Warranty approvals, replacements, or repairs are ultimately determined by the manufacturer.

Damaged Shipments

If your order arrives damaged, please contact us as soon as possible after delivery and provide photos of the packaging and the item. This allows us to work with the carrier and determine the appropriate next steps.